Starbucks

Michael Tchong Innovation

Starbucks CEO Howard Schultz is a visionary man. His Starbucks vision has catapulted the company to the exalted position of the world’s No. 1 coffee retailer. Today, there are some 25,572 Starbucks stores worldwide and in 2016 Starbucks registered its highest profits ever, contributing to an 11% leap in annual revenue. While the success of Starbucks is driven in part …

Domino’s

Michael Tchong Innovation

While FedEx was first to introduce parcel tracking in 1986, Domino’s is the first restaurant to apply the technology to pizza delivery. The Pizza Tracker combined with Domino’s radically reinventive “tasted like cardboard” campaign, its Pizza Hero iPad app plus its transparency efforts, puts Domino’s at the head of the restaurant innovation class. The Pizza Tracker is a perfect example …